The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. |
Routine and emergency incident calls/enquiries may include: | administrative queriesrequests for general organisational informationrequests for help in critical situationsrequests for help in non-critical situations |
Related equipment may include: | computers (data transfer from other agencies)electronic indicators (such as fire alarms)paging systemsradiotelephonic services |
Organisational policies and procedures may include: | mutual aid, memorandum of understanding with other agency/sorganisation's approach to environmental management and sustainabilityprocedures which concern the operations of the organisation in an emergency situationprocedures which are not of an emergency nature but may affect the organisation's operations in an emergencyprocedures which form part of the day-to-day running of the organisationprocedures which concern the operations of other agencies, services and organisations which may be required to attend emergency situations |
Establishing relevant information of the caller/incident/enquiry may include: | active listening skills (such as clarifying, giving full attention to the caller, maintaining contact with the caller and prompts, summarising, using open questions)appropriately responding to cultural diversity and people with specific needscontrolling the calleffective communication skills, techniques and resources questioning techniques |
Factors which may affect the caller's ability to provide accurate information may include: | ability to speakagecall difficulties such as call being disconnectedimpact of alcohol or drugsknowledge of the area (for example, a tourist may have limited knowledge)language spoken level of distressmental health |
Type of incident call/enquiry may include: | alarmHAZMATmotor vehicle accidentrescuestructurevegetation |
Details of the incident call/enquiry may include: | addresscaller name and phone numberlocation:commonplace namecross streetsdistinguishing featureslandmarkslatitude and longitudemarine chartnearest intersectionposition in streetrural addressingsuburb, town, citystreet numbertype |
Logging incident calls/enquiries may include: | checking permit log and plotted firescreating incident file and verifying and saving detailsliaising with fire towersmaking appropriate recordsphoning alarmed premises |
Potential danger may include: | danger from animals, building debris or dangerous goods and hazardous substancesfactors associated with caller health or wellbeing such as being older or having a physical disability which may mean the caller is not able to evacuate; language difficulties; panic and shockfactors which may impact on caller's ability to reach safety:ability to speakeffects of alcohol and/or drugsageknowledge of the area/locationlanguage/s spoken level of distressmental healthtelephone difficulties such as call being disconnectedsmoke inhalationstructural collapsevehicle ignition |
Safety information appropriate to the situation and caller's needs may include: | drop to floor to reach exitimmediate evacuation in accordance with building evacuation planleave area by recommended routestand in an identified location to wait for the appliance and fire crewuse appropriate protective clothing |
Maps may include | books of mapscomputer-generated mapsroad mapsstreet directoriestopographical mapstourist maps |
Concluding calls/enquires may include: | confirmation of responsereassurancepre-arrival instructions |
Information may include: | environmental factorsfactors affecting agency's operational readinessrisks associated with the incidenttopographyweather conditions |
Summarising and communicating information may include: | informing other public safety agencies and relevant stakeholders about the response maintaining liaison with colleaguesnotifying senior management and other organisations as requiredproviding information pre-arrival of the emergency service/s |
Equipment may include: | computer back-up systemscomputer hardware - other than the organisation's primary computer hardware system (such as portable computers)computer software - other than the organisation's primary computer software program/s (such as mapping programs, word processing, hazardous materials databases)facsimilelandline, mobile and satellite telephones - other than the organisation's primary telephone systempager systemsprintersrecording equipmentremotely controlled fire station equipmentsecurity equipmentsignalling devices (such as alarm telemetry equipment) |